Immediate Help
Immediate Support
Don't worry - It feels overwhelming - But we are here to help.
At United Funeral Care, we understand the pressure and confusion family members are faced with upon the loss of a loved one. Just call our 24-hour care line (1800 899 773) and we will guide you through the arrangements that need to be made.
When a Death Occurs
If death has occurred in a home, nursing home or hospice and the coroner is not involved, our Mortuary Care Team will be there as soon as possible. In this case, a doctor will confirm death and issue the Medical Certificate Cause of Death (MCCD). Whatever the situation we will guide you through the applicable process. You won't have to face it alone.
If death has occurred in hospital, we will assist you to obtain or complete all of the required certificates, permissions, and other paperwork.
Immediate assistance available in Coffs Harbour,
Kempsey,
Macksville,
Port Macquarie,
South West Rocks, and
Nambucca Heads.
Contact
1800 899 773
to speak with our team.
24/7 Availability 1800 899 773
Immediate support when you need it.
Rapid Response
Your call will either be answered by a funeral director or a funeral director will call you back very quickly. We are here to help.
Professional Guidance
Your questions will be answered and arrangements will be made with compassion, kindness and honesty.
Frequently Asked Questions
What do I have to do when someone dies?
The first thing you should do is give us a call on 1800 899 773 so we can help and guide you through the steps you need to take. Our "Helpful Tips" page has a list of other people or organisations you may need to contact.
What should I do if someone dies at home?
Give us a call on 1800 899 773 and we will advise you regarding the steps that need to be taken for your particular circumstances.
What does "No Service - No Attendance" mean?
This means that we take care of all the legal requirements and arrange the cremation or burial of the deceased without any attendance by family or loved ones. It is by far the most affordable option.
The positive side of this option is that it relieves you of complications and stress of arranging a funeral quickly and allows you the freedom to plan a service or celebration at a time that suits you.
Can I make the funeral personal?
Personalise funerals with meaningful music, photos, videos, favourite readings, or symbolic items that reflect the individual’s personality and legacy.
You can have pretty much anything you want. Just tell us and we will do everything we can to make it perfect for your loved one.
Can we have a viewing?
This can normally be arranged to suit your wishes. It will incur an additional charge depending on the individual requirements.
Why are prices subject to so much change?
We are comitted to being the most affordable funeral service on the NSW Mid North Coast.
Each situation is completely individual and there are many factors that affect the final price. Most additional charges are based on your choices and will be explained fully to you at the time of arranging the funeral.
There are also some unavoidable additional charges that relate to the situation; for example, out of hours pick ups, or people who require an oversized coffin.
We can only say that we pride ourselves on doing everything we can to keep costs to a minimum and that is why we offer the best prices in the aree.
What is the benefit of Pre-Paying your funeral?
The principle benefit of pre-payment is that you pay at today's very reasonable prices. The cost is locked in.
As the pre-payment plan also involves pre-planning you get to choose your preferences for your farewell and save your loved ones from making all the tricky decisions later.
Can I make changes if my loved one already had a pre-planned funeral?
Possibly, yes but it depends on the specific instructions included in the plan left by your loved one.
What are funeral notices?
Funeral notices announce service details and invite family and friends to attend. They can include time, location, and tributes to the deceased.
What’s the difference between a funeral and a memorial service?
Care When You Need It
For cremations
The cremation will take place promptly after we have received all relevant paperwork. If you wish it to take place sooner please let us know and we will do everything we can to acommodate your needs. It will be at the crematorium of our choice accept by special arrangement.
We will notify you when the ashes are available for collection. This is usually less than a week after the cremation.
For burials
The burial will take place promptly after receipt of all relevant paperwork. If you need a particular timeline, please let us know.
You can choose from available cemeteries but should you choose a burial at Chain O Ponds Memorial Park, our private cemetery, we can offer substantial savings compared to council owned cemeteries.
Statutory Forms
The forms linked below are required to be completed and signed prior to the transportation of the deceased.
These forms can be printed after opening in your browser. Don't forget, we are here to help.
Forms
Compassionate Guidance
From arranging burials and cremations to selecting service inclusions like music, floral tributes, and memorial keepsakes, we provide thoughtful guidance. Our team assists with practical details such as legal documentation, coordinating with cemeteries and crematoriums, and helping to ensure all arrangements align with your family’s preferences, faith and cultural values. We will support you all the way.
We are equipped to handle even the most complex circumstances with expert advice and empathetic care. We provide resources to help you and your family cope during this difficult time. At United Funeral Care, we’re committed to making every farewell a dignified reflection of your loved one’s life.
Whether you’re seeking a traditional service or a more personalised approach, we’re here to guide you with compassion and care. Let us support you in creating meaningful funeral plans that provide comfort, closure, and a lasting tribute to your loved one.
